Refund Policy

At Kidzy.pk, we aim to make your shopping experience as smooth and satisfying as possible. However, if you're not completely happy with your purchase, we offer a simple and fair refund process.

Eligibility for Refunds

• Refund requests must be made within 3 days of delivery.

• The product must be unused, in its original condition, and in the original packaging.

• Items that are used, damaged, or not in their original packaging will not be eligible for a refund.

How to Request a Refund

To initiate a refund, please contact our customer support team at 0313-6379936 with your order details and the reason for the return. Our team will guide you through the process.

Refund Process

• Once we receive the returned product, it will be inspected to ensure it meets our refund criteria.

• If approved, the refund will be issued to your original payment method within 2 to 3 working days.

• Shipping fees are non-refundable. If your order included free shipping, the cost of shipping will be deducted from the refund amount.

Damaged or Defective Items

If you receive a product with a manufacturing defect, we will offer you either:

• A replacement, free of charge, or

• A full refund, including any shipping costs incurred.

Need Help?

If you have any questions or need assistance, feel free to contact us at 0311-3335999 or email us at info@kidzy.pk.